Terms & Conditions

Welcome to Theonexa. These Terms & Conditions govern your access to and use of the Theonexa website, including browsing, purchasing products, and using any services provided through the website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Theonexa

Theonexa provides modular kitchen accessories, kitchen hardware, storage solutions, and related products designed for modern kitchens and wardrobes. Our product range includes bottle pull-out units, pantry units, corner units, rolling shutter units, drawer accessories, and other kitchen storage solutions.

2. Use of the Website

By using this website, you agree that:

  • You will use the website only for lawful purposes.

  • You will provide accurate and complete information when placing an order or contacting us.

  • You will not attempt to interfere with, damage, or disrupt the website or its functionality.

  • You will not use the website to engage in fraudulent, unlawful, or unauthorized activities.

  • You will not reproduce, copy, modify, or distribute website content without prior written permission from Theonexa.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, dimensions, colors, and other information displayed on the website are accurate.

However, minor variations may occur due to:

  • Screen or device display settings

  • Lighting and photography conditions

  • Manufacturing or finishing variations

  • Product updates or changes

Theonexa reserves the right to correct errors, update product information, or modify product specifications when necessary.

Customers are encouraged to review the product description, dimensions, specifications, and other available information carefully before placing an order.

4. Product Availability

All products displayed on the website are subject to availability.

Theonexa reserves the right to:

  • Limit the quantity of products available for purchase.

  • Discontinue a product without prior notice.

  • Update product availability.

  • Cancel an order if a product becomes unavailable or cannot be supplied.

If an order cannot be fulfilled due to product unavailability, we will communicate the situation to the customer and process any applicable refund in accordance with our Refund & Returns Policy.

5. Prices

Product prices displayed on the website are subject to change without prior notice.

The price applicable to an order will be the price displayed at the time the order is placed, subject to any applicable taxes, shipping charges, discounts, or other charges communicated during checkout.

In the event of an obvious pricing or technical error, Theonexa reserves the right to cancel the affected order and communicate the applicable resolution to the customer.

6. Orders

Placing an order on the website constitutes a request to purchase the selected product.

Theonexa reserves the right to accept or decline an order for reasons including, but not limited to:

  • Product unavailability

  • Incorrect product or pricing information

  • Technical errors

  • Incomplete or inaccurate customer information

  • Suspected fraudulent activity

  • Other circumstances affecting the ability to fulfil the order

An order may be considered confirmed only after the applicable confirmation is communicated by Theonexa .

7. Payment

Customers are responsible for providing accurate payment and billing information when placing an order.

All payments must be completed through the payment methods made available on the website.

Theonexa is not responsible for delays or failures caused by third-party payment service providers, banks, or other financial institutions.

8. Shipping and Delivery

Delivery timelines may vary depending on product availability, order details, delivery location, logistics providers, and other circumstances.

Theonexa will make reasonable efforts to process and dispatch confirmed orders within the applicable timeframe.

However, delivery dates are estimates and may be affected by circumstances beyond our control, including logistics delays, weather conditions, transportation disruptions, holidays, or other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Inspection Upon Delivery

Customers should inspect the package and product condition when the order is delivered.

If there is visible damage, missing items, incorrect products, or any other issue with the delivery, customers should contact Theonexa as soon as reasonably possible with the relevant order details and supporting photographs or other evidence where applicable.

Any claims relating to damaged, missing, or incorrect products will be handled according to our Refund & Returns Policy.

10. Returns, Refunds and Cancellations

Returns, refunds, replacements, and order cancellations are governed by Theonexa Refund & Returns Policy.

Customers should review that policy before placing an order.

Eligibility for a return or refund may depend on factors including the product condition, reason for return, time of notification, and other applicable requirements.

11. Installation

Certain kitchen accessories and hardware products may require professional installation.

Unless specifically stated otherwise on the relevant product or service page, customers are responsible for ensuring that products are installed correctly and safely.

Theonexa recommends using a qualified professional where installation requires technical knowledge or specialized tools.

Theonexa shall not be responsible for damage caused by incorrect installation, improper use, unauthorized modifications, or failure to follow applicable installation instructions.

12. Product Use and Safety

Customers are responsible for using products according to their intended purpose and any instructions, specifications, or limitations provided with the product.

Customers should ensure that the selected product is suitable for their cabinet dimensions, installation requirements, and intended use before purchase.

Do not modify or alter products in a manner that could compromise their functionality or safety.

13. Intellectual Property

All website content, including but not limited to:

  • Product images

  • Product descriptions

  • Logos

  • Brand elements

  • Graphics

  • Text

  • Website design

  • Videos

  • Original content

is owned by or licensed to Theonexa , unless otherwise stated.

You may not reproduce, copy, republish, modify, distribute, or commercially exploit such content without prior written permission from Theonexa.

14. Third-Party Services and Links

The website may use or contain links to third-party services, payment providers, logistics providers, social media platforms, or other external websites.

Theonexa does not control third-party websites or services and is not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to the terms and policies of those third parties.

15. Website Accuracy and Availability

We aim to keep the website accurate, secure, and available. However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from technical errors

  • Free from inaccuracies

  • Free from viruses or other harmful components

Theonexa may update, suspend, modify, or discontinue any part of the website without prior notice where reasonably necessary.

16. Limitation of Liability

To the extent permitted by applicable law, Theonexa shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.

This does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

You agree to indemnify and hold Theonexa, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your misuse of the website

  • Your violation of these Terms & Conditions

  • Your violation of applicable laws

  • Your unauthorized use of website content

  • Your violation of the rights of another person or entity

18. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how information may be collected, used, stored, and processed.

Please review the Privacy Policy before using our website or submitting personal information.

19. Changes to These Terms

Theonexa reserves the right to modify or update these Terms & Conditions at any time.

Changes will become effective when the updated Terms & Conditions are published on the website, unless otherwise stated.

Customers are encouraged to review this page periodically for updates.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or the use of the website shall be subject to the jurisdiction of the appropriate courts in Delhi, India, subject to applicable law.

21. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or website services, please contact us:

Theonexa

Address:
Mundka, Delhi-110041

Phone: +91 82877 90595

Email: theonexa19@gmail.com

GSTIN/UIN: 07EZPPR9407G1ZP

For returns, refunds, and cancellations, please also refer to our Refund & Returns Policy.